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Lenard B
Active since Mar 2014
5
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Reviews
5 reviews3 months ago
Makro / Tevo/ Bennet Read - Bad Service and inability to repair an faulty item
Putting this on Makro Tevo and Bennet Read. I am beyond frustrated with the appalling service I’ve received regarding the tumble dryer I purchased from Makro. After dealing with an issue that required the unit to be repaired, I had to endure a week-long wait. Fast forward six months, and the same ridiculous noises returned. I logged a call before it completely broke down, thinking this would resolve the matter efficiently. Instead, this is where everything went horribly wrong. They took the unit away and assured me I would have it back in two days. Well, those two days turned into over a week due to the holidays. After countless follow-ups, the unit was finally returned, only to break down again just two days later! The drum stopped turning, prompting yet another phone call. The representative on the other end was clearly irritated with me, and when I finally spoke to the technician, he was just as dismissive. After I explained the issue, he agreed to send someone out to fix it. Then, to add insult to injury, I started experiencing new problems: the unit would just shut off, and there was no water in the bowl, which is completely unacceptable! When I called again, the booking lady had the audacity to suggest that I didn’t know what I was talking about, despite the technician supposedly fixing the issues. At this point, I decided to take my concerns directly to Makro, where the staff were at least polite and apologized for the terrible service from Tevo. Three days later, the technician arrived and was baffled by the water issue. They asked me to make a video and send it to them. Miraculously, after their visit, the water started filling up in the chamber again for the first time in over ten cycles. However, the problem of the unit resetting itself has only gotten worse. I sent the video to the technician, and now, a week later, I follow up only to find out that the ticket has been closed! I’m sitting here waiting for a call that will never come. When I message the technician, I’m told I must contact the head office myself. This is now the fifth repair attempt on this unit, and this is absolutely unacceptable! I will not tolerate this any longer and will be escalating this matter to the ombudsman if this isn’t resolved immediately. This situation is ridiculous. I expect urgent action.
0 replies
3 months ago
Makro / Tevo/ Bennet Read - Bad Service and inability to repair an faulty item
I'm Putting this on Makro, Bennet Read and Tevo Makro / Tevo/ Bennet Read - Bad Service and inability to repair an faulty item I am beyond frustrated with the appalling service I’ve received regarding the tumble dryer I purchased from Makro. After dealing with an issue that required the unit to be repaired, I had to endure a week-long wait. Fast forward six months, and the same ridiculous noises returned. I logged a call before it completely broke down, thinking this would resolve the matter efficiently. Instead, this is where everything went horribly wrong. They took the unit away and assured me I would have it back in two days. Well, those two days turned into over a week due to the holidays. After countless follow-ups, the unit was finally returned, only to break down again just two days later! The drum stopped turning, prompting yet another phone call. The representative on the other end was clearly irritated with me, and when I finally spoke to the technician, he was just as dismissive. After I explained the issue, he agreed to send someone out to fix it. Then, to add insult to injury, I started experiencing new problems: the unit would just shut off, and there was no water in the bowl, which is completely unacceptable! When I called again, the booking lady had the audacity to suggest that I didn’t know what I was talking about, despite the technician supposedly fixing the issues. At this point, I decided to take my concerns directly to Makro, where the staff were at least polite and apologized for the terrible service from Tevo. Three days later, the technician arrived and was baffled by the water issue. They asked me to make a video and send it to them. Miraculously, after their visit, the water started filling up in the chamber again for the first time in over ten cycles. However, the problem of the unit resetting itself has only gotten worse. I sent the video to the technician, and now, a week later, I follow up only to find out that the ticket has been closed! I’m sitting here waiting for a call that will never come. When I message the technician, I’m told I must contact the head office myself. This is now the fifth repair attempt on this unit, and this is absolutely unacceptable! I will not tolerate this any longer and will be escalating this matter to the ombudsman if this isn’t resolved immediately. This situation is ridiculous. I expect urgent action.
168 replies
3 months ago
Makro / Tevo/ Bennet Read - Bad Service and inability to repair an faulty item
I am beyond frustrated with the appalling service I’ve received regarding the tumble dryer I purchased from Makro. After dealing with an issue that required the unit to be repaired, I had to endure a week-long wait. Fast forward six months, and the same ridiculous noises returned. I logged a call before it completely broke down, thinking this would resolve the matter efficiently. Instead, this is where everything went horribly wrong. They took the unit away and assured me I would have it back in two days. Well, those two days turned into over a week due to the holidays. After countless follow-ups, the unit was finally returned, only to break down again just two days later! The drum stopped turning, prompting yet another phone call. The representative on the other end was clearly irritated with me, and when I finally spoke to the technician, he was just as dismissive. After I explained the issue, he agreed to send someone out to fix it. Then, to add insult to injury, I started experiencing new problems: the unit would just shut off, and there was no water in the bowl, which is completely unacceptable! When I called again, the booking lady had the audacity to suggest that I didn’t know what I was talking about, despite the technician supposedly fixing the issues. At this point, I decided to take my concerns directly to Makro, where the staff were at least polite and apologized for the terrible service from Tevo. Three days later, the technician arrived and was baffled by the water issue. They asked me to make a video and send it to them. Miraculously, after their visit, the water started filling up in the chamber again for the first time in over ten cycles. However, the problem of the unit resetting itself has only gotten worse. I sent the video to the technician, and now, a week later, I follow up only to find out that the ticket has been closed! I’m sitting here waiting for a call that will never come. When I message the technician, I’m told I must contact the head office myself. This is now the fifth repair attempt on this unit, and this is absolutely unacceptable! I will not tolerate this any longer and will be escalating this matter to the ombudsman if this isn’t resolved immediately. This situation is ridiculous. I expect urgent action.
0 replies
3 months ago
Bennet Read/ Makro/ inability to maintain customer service or to repair a unit under warranty.
Bought A Tumble Dryer from Makro. Unit had an issue and got repaired, had to wait about a week for this to happen. About 6 months later unit made same noises and as per the technetium I logged a call before it broke. This is where all started to go wrong. They took the unit away and Advised i will have it back in 2 days, well that 2 days became well over a week as it was over the holidays. After much follow up the unit was eventually returned, only to break again 2 days later but this time having other issues as well. Water not returning to Condenser bowl and unit shutting off randomly. Another phone call l;ater after being told I do not know what im talking about buy the booking lady i decided to rather Deal with Makro going forward as this is where I purchased the unit from. Makro was verry nice apologized about the rude woman and became the Call logging from scratch. 3days later the technician arrived and they were stunned and could not find the problem with the water not depositing in the water chamber. They asked me to make a video and send it to them. For some reason when they left one off the issues had fixed itself, for the first time in over 10 cycles water has now again started to fill up in the water tank, but the issue off the unit resetting/putting itself of seems to be worse. Made the video and send it to the technician. Now one week later I make a followup call and am advised that the ticket has been closed. Here I am sitting at home waiting for them to call me, but the ticket has been closed. Message the technician who tells me a must canll the head office. Now waiting on the 5th repair of this unit. Surely this is not normal..... Next steps. ombudsman
0 replies
20 months ago
CELL C Deducting more than the agreed debit order.
I have been with Cell C for almost 20years, there wont be more years coming. I thought I was being smart by upgrading one number and adding a second data account with Cell C. I signed up for the SmartData 20GB @ R149.00, only to have my debit order bounce in February. To my dismay, Cell C was trying to take more money from my account than we agreed upon. Now I am facing fines for unpaid contract fees. I reached out to Cell C, but months have passed without any resolution. After self authenticating myself, the call center agent questioned my identity and abruptly ended the call. Now I see on the Cell C app that I owe R1775.97 with no explanation or feedback on why I am being charged more than my contracted amount. To make matters worse, Cell C claims I cannot prove my identity, so they refuse to assist me. I have tried reaching out through various channels, but no one at Cell C seems capable of helping me. I have hit a dead end and feel completely defeated. Please learn from my experience and avoid dealing with Cell C to save yourself from the frustration and disappointment. My hope is that in some effort Cell C cares enough about their clients although i doubt it to resolve the issue. in the unlikelihood they do some info below for their investigation. Agreement numbers: 10310240201204132148 10310240201204144660
265 replies
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