Poor Service Bennet read

I Purchased a Bennet Read High Pressure cleaner from Kloppers in George in Jan 2026. The machine works well. In April the plastic water connection for the hose broke as it is a very weak plastic part. On the 10th Of April I send a mail to Bennet Read service center, they responded on the 13th asking for a photo of the part to replaced....I have to pay for it although the machine is only 4 month old so the warranty means nothing. I did not even have a big issue about that I would gladly pay for the part as I want to use the machine. I even went so far as to ask them to quote me on more than one part as it is such a week part it is bound to break again. I send the photo back on the 13th April the same day. On the 22 of April I send a mail again asking for the quotation no response. On the 30th I send a mail again and got a out of office resonance with contact info for different service departments and parts centers!!! This is not what I have asked. Is it impossible for Bennet Read to get this simple task done! I am very disappointed with the service that I have received so far from them and would not recommend there brand to any of my friends or family.