Same product not the same quality.

So many years ago a good friend of mine Gary Bennet worked for Tevo, although and very sadly we lost Gary to cancer he introduced me to some amazing products, one in particular was a "nutribullet" which I have owned and used for many years, sadly its lifetime has come to an end and I happily went in search of buying a replacement. The design is still the same with a minor adjustment and a drop in power. I bought the product and the very first time I used it the lid of the container leaked in the machine. I then tried to un***** the lid and it became cross threaded. Every time I now use it, I experience the same failure. I tried to call the customer care line and waited for 45 minutes the first time and got cut off, I am now on hold again and its now 18 min 44 and they hung up on me. Paul if you get to see this, you have built a massive company but customer care is an important component. Don't let the lack thereof destroy your efforts. I am happy to speak to anyone in the company who gives a dam and can fix my issue.