BP
Brandon P
Active since Dec 2024
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Same product not the same quality.
So many years ago a good friend of mine Gary Bennet worked for Tevo, although and very sadly we lost Gary to cancer he introduced me to some amazing products, one in particular was a "nutribullet" which I have owned and used for many years, sadly its lifetime has come to an end and I happily went in search of buying a replacement. The design is still the same with a minor adjustment and a drop in power. I bought the product and the very first time I used it the lid of the container leaked in the machine. I then tried to un***** the lid and it became cross threaded. Every time I now use it, I experience the same failure. I tried to call the customer care line and waited for 45 minutes the first time and got cut off, I am now on hold again and its now 18 min 44 and they hung up on me. Paul if you get to see this, you have built a massive company but customer care is an important component. Don't let the lack thereof destroy your efforts. I am happy to speak to anyone in the company who gives a dam and can fix my issue.
0 replies
15 months ago
Builders Wharehouse on line don't build you they Break you.
I purchased a dual purpose hedge trimmer and pruner on the 11th of December 2024. The machine was promised to be delivered on the 31st December 2024. When the machine did not arrive, I called the customer care line to enquire as to the reason, they said they would investigate and get back to me, not hearing back from them after a day I called in again and was offered the same solution, after the forth attempt without a call back I asked to speak to a supervisor, who also said they would get back to me. This time there was some success and the ultimate answer was the supplier is closed and only opens in January. I asked if the stores had and was told no they don't. To my horror and surprise I found a store in George with one on the shelf. I called the contact to advise him of this and was told that they would investigate. Since then promises have been made on three delivery dates, none of the dates have been upheld. Today is one of those promises and until now nothing. Builders Online have my money and sadly have no respect or appreciation for my patronage, keep going guys and you will loose valuable customers and business.
53 replies
16 months ago
Bring it on Cartrack
So, after Cartrack finally decided to listen to the voice logged call, having asked them to do so for close on four months, without resolve, and paying for a service which was by all accounts redundant, given that the unit I asked to de-install from my old car and re-install into my new car had not happened, they conceded that I indeed had a month to month contract and not a three year contract. This was brought about by their social media dept contacting me to address the issues raised in my earlier Hello Peter expose. They also accepted my cancelation and sent me correspondence to the effect. They now feel it necessary to constantly harass me telephonically, as well as text and email, begging and demanding me to pay R 109 which they deem to be owing. I have explained to them that I don't owe them anything and that they in essence owe me and warned them that I shall expose them on social media but they are relentless. Cartrack I have the stomach and the stamina to go the distance, bring it on guys. Sue me for the R 109. Watch this space.
56 replies
17 months ago
I wont go away
I bought a cluster for a Fiat Punto and paid for it, the item was sent timorously and I was super impressed with the process and the service. Sadly when fitting the cluster it was completely dead and unresponsive, I called to advise them and ask about the process of getting a refund. I sent the unit back by courier and awaited my refund, Britz Brothers went into hiding, no one was taking my calls until I posted a complain through their preferred WhatsApp forum as well as a review, which seemed to evoke some action as I got an email from Ryan apologising for the issue and advising me that a refund would be made the following Tuesday. Needless to say, Nada, nothing. I have tried again in vain having sent at least four emails each one about a month apart to Ryan (the contact that is supp**** on the web) to no avail, not even the curtesy of a response. Yesterday I finally got hold of someone and was told to Call Mariska, guess what that phone is never answered. Maybe its because I sent an online review that I have become persona non grata. None the less I am owed money. They have the returned part as well as the money I paid initially. Shame on them. Sadly this squeaky wheel isn't going anywhere. I am persistent if nothing else. Prepare to see the next chapter of this unfortunate incident.
0 replies
17 months ago
Its pathetic
I have tried in vain to get Cartrack to uninstall and reinstall a unit into a car. I currently have a car with a unit in it which is for sale and I wanted the unit transferred into the replacement car. I was told that I would need to pay R700 plus to do so. Given that units are fitted for free, I advised them that that wasn't an option and advised them that I will cancel my contract. They said I couldn't as the contract had run less than the 36 months. I advised them that at the onset I had requested a month to month contract which was voice logged. Its been nearly 5 months now and still call after call has produced nothing, other that an acknowledgement that my contract is indeed a month to month. Taking matters into my own hands I revered my debit order and had the courtesy to call them and advise them. The accounts lady needs some customer care training as all she did was tell me I couldn't cancel without having her facts. That been said I called to put it on the record. I will continue to reverse my debit every month going forward unless I get resolution from someone senior and who actually gives a dam.
56 replies
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1 Star
5 (100%)