Porting problems

I'm very upset with tfg I got a new sim it was rica linked to my account ported in one of my numbers to the sim and now tbat the port did go through it says my sim is not rica this is unacceptable i stay far form the store I can't go nack there to Rica the sim why did the sim unrica when I ported in yet it was rica before i ported in what is going on tfg