Pathetic Customer Service Agent Emihle

I am extremely disappointed with the service received from Bash.

On 21 April, I settled my account in full with a payment of R21,778 after experiencing financial difficulties due to unemployment. As a customer, I understand that falling behind on payments reflects poor credit management, which is why I made every effort to settle the account as soon as I was employed again.

The following day, I contacted Bash requesting assistance with a paid-up letter and closure of the account. Since then, my emails have gone unanswered, agents have dropped calls claiming they cannot hear me, and the level of customer service has been rude, dismissive, and condescending. The agent Called Emihle is really horrible at handling a client who wasnt even irate

What is most frustrating is that despite settling the account in full, Bash continues to apply charges while refusing to provide me with a paid-up letter. Customers who make the effort to settle their debt should not be treated this way.

I simply want my account properly closed and my paid-up letter issued without further delays or unnecessary charges.