Unauthorised Subscription Added to My Account

It has become a norm for some customer agents at TFG stores to add magazine subscriptions or clubs onto customers’ accounts without proper communication or consent, and this is completely unacceptable. On 24 May 2026, I visited Markham Promenade to return a few items and also went to Jet Promenade to purchase a mirror. To my surprise, on 26 May 2026, I received an SMS saying: “Welcome to Club Platinum Digimag.”I immediately contacted the TFG Contact Centre, and the consultant I spoke to confirmed that the subscription was linked either to Markham or Jet Promenade, although he could not trace the exact store. I clearly stated that I never gave consent to join this club and requested immediate cancellation, which was done. I also requested that a formal complaint be logged, and my reference number is CS3675611.

My concern is: how many other customers are experiencing the same issue without even realizing it? Customers cannot be added to paid magazine subscriptions or clubs without their knowledge and approval. Whether the magazines are free or not is irrelevant there are fees involved eventually, and proper consent must always be obtained before adding anything to a customer’s account.

This matter is very serious, and if TFG does not deal with it properly, I am prepared to escalate it to the Ombudsman. Management needs to address this with their agents and ensure this practice stops immediately. Customers deserve honesty, transparency, and respect.