AM
Ayezana M
Active since Dec 2018
3
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Reviews
3 reviews2 weeks ago
Unauthorised Subscription Added to My Account
It has become a norm for some customer agents at TFG stores to add magazine subscriptions or clubs onto customers’ accounts without proper communication or consent, and this is completely unacceptable. On 24 May 2026, I visited Markham Promenade to return a few items and also went to Jet Promenade to purchase a mirror. To my surprise, on 26 May 2026, I received an SMS saying: “Welcome to Club Platinum Digimag.”I immediately contacted the TFG Contact Centre, and the consultant I spoke to confirmed that the subscription was linked either to Markham or Jet Promenade, although he could not trace the exact store. I clearly stated that I never gave consent to join this club and requested immediate cancellation, which was done. I also requested that a formal complaint be logged, and my reference number is CS3675611. My concern is: how many other customers are experiencing the same issue without even realizing it? Customers cannot be added to paid magazine subscriptions or clubs without their knowledge and approval. Whether the magazines are free or not is irrelevant there are fees involved eventually, and proper consent must always be obtained before adding anything to a customer’s account. This matter is very serious, and if TFG does not deal with it properly, I am prepared to escalate it to the Ombudsman. Management needs to address this with their agents and ensure this practice stops immediately. Customers deserve honesty, transparency, and respect.
0 replies
17 months ago
Unprofessional service
Very disappointed in Mr price, I ordered items online in November and when I received my parcel weeks later only to find wrong items purchased. I called to report this case and I was referred to a WhatsApp group where I was asked a snapshot of the item and a packaging sticker over and over. A consultant named Sine emailed me asking the very same information and I rep****, that was on the 23rd December. I have no received feedback until today. I then decided to call and lodge a complaint, I was informed an email was sent to say the snapshot was unclear. Which that is also a lie cause an email was only sent just after this call with them. What’s more frustrating is a no feedback. Please note I no longer want the items I ordered, I just want a refund. I’m very annoyed with the dragging of this matter. I’m not happy with Mr Price and their customer service consultants which are so unprofessional.
3 replies
91 months ago
Bad service at Cashbuild Phillipi
I went to buy material at Cashbuild in Phillipi and paid for it Friday 30th and the consultant (called Rasta) advised me it'll be a free delivery since i also stay in Phillipi. He told me he will deliver on Saturday as i am not available during the week. I asked him to call me when they were ready to bring the material but no one called me Saturday. I went to them Sunday morning to find out what's going on as the material was needed. He gave me an excuse that there was no power, he didn't bother to notify me of this and i was there for almost 2 hours with no one to assist me even the manager was no help. They kept on repeating the "no power" story as if the stop didn't have electricity the whole day. I received no apology only bad service from the consultant including his manager. I didn't get the material and i requested my money back for Rasta to tell me the money i paid on Friday was still in my bank account. I have never dealt with such poor service. I want my money back cause clearly they don't have a way of dealing with people. Either i get the material delivered this weekend as they promise or i get my money back. I find it rude that he didn't call to advise of the issues they had and the Manager to only tell me it was out of their control. The lack of customer service at Cashbuild Phillipi is shocking. Both the manager and the consultant didn't have a name tag. I work Monday to Saturday and i don't have the time to be going up and store to Cashbuild reminding them of what they promised. If they can't deliver, they must refund
1 reply
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