HORRIBLE !

I booked and reserved the accommodation via EFT on the 8th of Nov 2023 as per their emails, on the 12th of November day of the check in , we got to the hotel only for them to tell us that the payment was not reflecting and required me to send the POP, which i did. Then the reception lady said that the payment was not reflecting in their account therefore they can’t check us in, mind you there’s a POP with all their banking details and had checked on my banking app if the payment has gone through.

During the heated argument the lady said that we have to pay a pre-auth for them to check us in , meaning that we have to swipe the exact amount we paid, we disagreed with that she then said the manager says we have to at least pay half if we can’t pay the same amount, at this point we asked to see their bank statements as well to see if the money is indeed not reflecting, they quickly said that we can proceed to go to the room.

We checked out the next day on the 13th of Nov, only for them to just apologise and say that the money is now reflecting. That time we missed our spa appointment trying to sort out their financial issues we also paid for a game drive which we did not attend as the “funds were not reflecting”