Refund process a nightmare!

It is very unfortunate that I need to do this. This is literally the best that the South of Johannesburg has to offer, and yet they have the worst customer care ever! I made a group booking at the Kraal and was asked to settle a deposit, which wasn’t deducted from the total bill which we paid! That was a good couple of thousands which they have owed me for weeks, and for which I constantly need to follow up on. I keep getting told I’ll receive a call back, which I never do. The number of times I have had to call them to chase them on this matter is ridiculous!!! To top it off, everyone I speak to either has no idea what they’re doing or has a completely different story with regards to what’s going on with this matter. I am at my wits end with this establishment. It has been a complete nightmare to deal with!