Disappointing Experience.

I’m not trying to criticize the brand unfairly, but I wanted to share my experience. First, I inquired about an invalid "discount" offered for my first purchase, but I received no response. Then, when my order arrived, I inspected the product and tested its stretch by hand—it didn’t stretch at all. I emailed again to ask about exchanging for a larger size, emphasizing that I hadn’t worn it, as stated in the return policy. I didn’t even attempt to put it on, knowing it wouldn’t go past my knees. Unfortunately, I didn’t receive any response, which I found disappointing and unprofessional. I hope future customers, both new and returning, receive better support than I did.