GM
Gugu M
Active since Jun 2022
28
Reviews
0
Industries
Reviews
28 reviews5 months ago
Billed for paid-Off TV and ignored by customer care
Everything with Teljoy has been fine for three years, but now that one of the agreements have come to an end or should have, I’m being completely ignored. Instead of closing the account, the premium has increased, even though the TV has been fully paid off. It feels like this delay is being used to prolong the agreement and continue debiting my account for two agreements when there should only be one. I’ve asked for clarity 4 days ago and confirmation several times and have been met with silence. I need this sorted out immediately and confirmation that I will not be billed further for an agreement that has already ended.
71 replies
13 months ago
Sanlam ****ming the Elderly with **** Policies
My elderly mother went to the Sanlam Springs branch to close her life cover. While there, an agent named Happy asked if she had funeral cover. My mother said she did not need one, but the agent forced her into getting a quotation. She also promised my mother that she would not be debited. Later, my mother received a debit reminder. She had to go back to the branch to dispute it. Again, the agent assured her she would not be debited and gave her a number to call if there were issues. Now that my mother has been debited, this agent is nowhere to be found. This is unacceptable. My mother never agreed to any funeral policy, never signed anything, yet money was taken from her account. This is ***** and a clear abuse of her personal information. I demand that you: Refund my mother immediately. Remove her personal details from your system. Take action against this agent. If this is not fixed, I will report this to the relevant authorities. I will not let this go.
898 replies
14 months ago
They Took My Money and Are Now Making Up Lies
I requested a cancellation on January 23rd, but they ignored me until January 28th and only canceled the service on February 3rd. Instead of refunding me, they took money from my account as a card payment to make it seem like I paid willingly. Now they are calling me, claiming I refused to return the router, just to avoid giving my money back. This was **never** a condition for cancellation, and I canceled because **I am not home**. They are using this as an excuse to keep my money. To make matters worse, a woman called me this morning to "apologize" for the situation, only to call again in the afternoon taking back the apology and falsely accusing me of refusing to return the router. How does that even make sense? You had no right to take my money!
690 replies
14 months ago
Unauthorized Debit After Cancellation
I requested cancellation of my Rain account on January 23, but no one responded until I called them out on Twitter on January 28. Only then did someone finally contact me and cancel the account. My account was fully canceled throughout February, yet Rain still debited me for March. I reached out on Twitter again for an explanation—no response. I want my refund immediately!
212 replies
15 months ago
Harassment from Truworths Over Someone Else’s Account
I first emailed Truworths on 20 June 2024, providing proof of purchase from MTN when I was issued the SIM card with the number 073 313 5742. Since activating this number, I have been relentlessly harassed by Truworths over an account belonging to a Ms. Miya. On 1 August 2024, I raised this issue on this platform and received a response stating that my number would be removed from their system. The calls stopped briefly but resumed on 3 September. To make matters worse, I was recently discharged from the hospital, and on top of my recovery, I now have to deal with these nonstop calls again. Today alone, I spoke to three different consultants, all of whom assured me that my number is no longer linked to any account yet I am still being called "Ms. Miya" and told that "my" account is in arrears. Here's one of the SMS I received today at 12:35 "Hi Ms Miya, your Truworths account is in arrears. Please pay R278.56 as soon as possible. Call 0214602305 for assistance". This is beyond frustrating. How much longer must I deal with this harassment for an account that has nothing to do with me?
53 replies
17 months ago
Disappointing Experience.
I’m not trying to criticize the brand unfairly, but I wanted to share my experience. First, I inquired about an invalid "discount" offered for my first purchase, but I received no response. Then, when my order arrived, I inspected the product and tested its stretch by hand—it didn’t stretch at all. I emailed again to ask about exchanging for a larger size, emphasizing that I hadn’t worn it, as stated in the return policy. I didn’t even attempt to put it on, knowing it wouldn’t go past my knees. Unfortunately, I didn’t receive any response, which I found disappointing and unprofessional. I hope future customers, both new and returning, receive better support than I did.
0 replies
17 months ago
Faulty Product and the worst Customer Service!
I bought a product that stopped working after 26 days of use. When I contacted the retailer, they refused to assist, citing hygiene concerns and comparing it to underwear. They expect me to pay to ship the defective product to Cape Town for testing, even though I’m still paying for it via Payflex. They are legit ****mers with no resolution in sight. I do not recommend this retailer at all!
0 replies
17 months ago
**** REVIEWS
You'll never see REAL reviews because anything less than 5 stars doesn't get published.
0 replies
18 months ago
Disappointing Loan Experience!
I turned down a loan with another bank, where everything was quick and done online, because I thought, as an FNB customer, I could trust the process here. Sivuyo handled my application, we completed all the steps, and he assured me I'd receive the funds within minutes. Instead, I get a call from someone sounding completely uninterested, telling me I need to go to a branch for fingerprints—and the call came from this number, 087 312 8439, which doesn’t even have your company logo. Why would you do that to me?
53 replies
18 months ago
Dodged a Bullet
I've been emailing for two days now to cancel my policies, but I've been ignored. When applying, they call back within seconds, but when it comes to cancellation, it seems they couldn't care less. It really shows what a bullet I dodged—imagine if I actually needed to a claim.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (3.5714285714285716%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
27 (96.42857142857143%)