Bad quality and bad service

We purchased 2 wingback chairs, delivering of the chairs took weeks after constant promises being made, the delivery date changed 3 times before we got our chairs. After recieving the chairs we noticed that the chairs had different Thickness in the legs and stiching in the material at the back of one of the chairs that was not done properly leaving a whole. We have contacted Damian and Eugene and informed them of the faults found. They committed in ensuring that the chairs would be collected and repaired. We report this on the 5th December and am still waiting for someone to collect the chairs. Everyday when we enquire as to when they will collect the chairs, we get told they will collect the next day, which never happens. The level of service recieved and the quality of the product does not justify the amount of money spent