Terrible service & business conduct

In October 2022 I bought 2 x single foam beds (mattress & base) for student coming for learnership in Johannesburg which was postponed to January 2023- I made them aware in November that I had a dilemma as I had no delivery address yet- was reassured that it wot be a problem all I should do is to let them know 2 weeks before delivery when I need them. Unfortunately the learnership was canceled, I sent them a message to cancel the order and refund me on 14 June and informed by Vissie that it was 8 months later and cant get a refund, that it shows that my beds were delivered- asked her to sedthe delivery invoice to see who signed for them and address where they were delivered but yesterday they said they will see- they took my money and never delivered the beds!