1 reviews | Active since Member
On the 8th of June in the evening, I browsed the web for couches, and on gumtree I saw that they had 4 couches on special for R5800. I saw that the place was close to my home. The next morning at 8 o,clock I went to the store, and said I wanted to buy the couches that was on special. The sales Assistant Luchuan Mcpherson helped me, and I showed him the price on gumtree, and he sold it to me for the special price as advertised. He called me later to say that they would deliver the couches early on Friday 11 June 2021. On Friday morning I whatsapped the store asking what time my couches would be here. They told me that the truck is out with deliveries and would deliver during the day! By 3 o,clock that afternoon after waiting the whole day for the couches, and not being able to go anywhere I needed to go, I whatsapped the store again. They called Head Office, and then told me the truck was on its way. The driver called me and told me that they would be at my house soon. Yet, soon didn't mean much as they only arrived later than expected. When they started to offload the couches, I saw that I received one less couch, which was not right! I called the store, and was told that I only ordered 3 couches! I said no, the price on special was for 4 couches, 2 x 2 seater and 2 x 1 seater! I was asked to sent the adverti*****t to them again! Then I got just a reply with Ok. To say the least, I do not know what is going on? Clearly advertising and customer service is not important to this company! I saw on the invoice which was not told to me when I bought it that they offer no refund or exchange, which is against the consumer act! For anybody thinking that they want to buy from this company, don't! I am hugely disappointed and still waiting for the couch that has not been delivered, or maybe they will talk themselves out of delivering it!!!
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