Poor Customer Service

We used Thatch Crete some 22 years ago to put in out rock pool which we have been very happy with, In October last year we calked in Thatch Crete to quote on re ***menting the rock work which had faded with time, Tim came and told us that the coping needed redoing and the fiberglass needed recoating which we agreed too and gave Tim the go-ahead to do the required work. At the beginning of this year we had algae on one of the sides of the pool and again contacted Tim to have a look at why we were battling to brush the algae off. After numerous calls Tim eventually came out to have a look at the pool which we had already treated to try and remove the algae. Tim sprinkled HTH around the pool and told us to let him know the outcome once we got back from a road trip. At the end of March we noticed that the fiberglass on the steps of the pool had small bubbles and we once again SMS'ed and called Tim on his cell phone but unfortunately the calls were dropped and after four weeks we have heard nothing. we contacted the office and Uanita called back and informed us that she would talk to Tim and either he would call us back or she would let us know what he would be doing to sort our problem out. That was a week ago and we have still not had a response from either Tim or Uanita.