RB
Roger and Maureen Bruchhausen
Active since Aug 2020
11
Reviews
0
Industries
Reviews
11 reviews24 months ago
Exceptional Technical Support
Tabogo and the Technical service team are amazing and are always so willing to assist and given you the support you need.
0 replies
24 months ago
Best Fish and Chips
Overlooking Simons Town Navel base the Salty Sea Dog is real value for money and the best Fish and Chips we've ever had. The service was fantastic, and the pricing was really good. Bongi's service was amazing, and he's got the best laugh in the whole of Simons Town.
0 replies
31 months ago
Exceptional Service from Santam
A single call to Santam and all the changes I wanted to make to my policy were done extremely professionally and efficiently. The Contact Center Agent went the extra mile to ensure that my needs were fully met.
131 replies
33 months ago
Exceptional Service
Cornel from Rent a Bladder was a real pleasure to deal with, he is extremely professional, is always spot on tome for delivery and collecting the Bladder and constantly keeps you informed and updated. We would highly recommend Rent a Bladder.
0 replies
33 months ago
Exceptional Service
Jason and the Team at Sound Asleep Technology are the most professional people we have ever had the pleasure of dealing with. They all go out of their way to ensure that you have a service experience like you have never had before,
0 replies
36 months ago
Apology Accepted
Tim has now made contact with us and apologiesed for the service. He has confirmed that he will schedule a date and time next week to inspect the bubbles that have appeared on the steps of the pool.
0 replies
36 months ago
Poor Customer Service
We used Thatch Crete some 22 years ago to put in out rock pool which we have been very happy with, In October last year we calked in Thatch Crete to quote on re ***menting the rock work which had faded with time, Tim came and told us that the coping needed redoing and the fiberglass needed recoating which we agreed too and gave Tim the go-ahead to do the required work. At the beginning of this year we had algae on one of the sides of the pool and again contacted Tim to have a look at why we were battling to brush the algae off. After numerous calls Tim eventually came out to have a look at the pool which we had already treated to try and remove the algae. Tim sprinkled HTH around the pool and told us to let him know the outcome once we got back from a road trip. At the end of March we noticed that the fiberglass on the steps of the pool had small bubbles and we once again SMS'ed and called Tim on his cell phone but unfortunately the calls were dropped and after four weeks we have heard nothing. we contacted the office and Uanita called back and informed us that she would talk to Tim and either he would call us back or she would let us know what he would be doing to sort our problem out. That was a week ago and we have still not had a response from either Tim or Uanita.
0 replies
38 months ago
Modern Granite and Local Pros very professional.
After completing the user friendly request form on the Local Pros web site we received a call from Morgan at Modern Granite who requested more clarity on the work that needed to be done. He provided us with a quote to do the work and made an appointment for the same afternoon to do the work. The Modern Granite team was very professional and on completion of the work the kitchen was left spotlessly clean.
0 replies
52 months ago
Awaiting Response from Edgars
We wrote a review about trying to close Maureen's Edgars account last week and you advised us that they had responded privately, however, we have still not been able to open their response, even after sending yourselves a mail requesting assistance to which we have had no response,
106 replies
53 months ago
Edgars Accounts are Impossible to Close
Since the 2nd of November 2021 I (Maureen) have been trying to close my Edgars account which appears to be totally impossible. I visited the Edgars store in Greenstone on the 2nd of November 2021 and requested the account to be closed. They called Head Office and I then spoken to a person who advised me that I had a credit which would be refunded to me and the account would be closed. On the 2nd of November I received an e-mail ay 11h48 advising that my request for cancellation of the account had been forwarded to my product administrator. At 11h49 I received a second e-mail from them (RCS Merchant Portal) again confirming that they had received my request to close the account, however, this mail highlighted eight point pertaining to the closure of an account: > Point one - the account must have a zero balance. > Point two - should the account have a credit balance I will be contacted within 2- 3 days to arrange a refund. The balance of the mail was around being in debit and that RCS would not be able to cancel insurance and other non-credit products. Again on the 2nd of November a further e-mail was received at 04h52 PM informing me that I had a credit of R174.55 and that I should either spend this amount at an Edgars store or if I wanted a refund i must provide them with a copy of my ID together with my Banking details in order for them to process the refund. On the 3rd of November I sent them a copy of my ID as well as my Banking details as request by them in their previous mail to me. AND GUES WHAT...THAT'S WHERE IT ALL ENDED!!! Then on the 3rd of December we called and spoke to Ms Tracey Phillips from RCS and once again went through the process of trying to close the account, we even went as far as saying they could write off the credit just so we could get the account closed. At 8h48 Tracey Phillips responded by e-mail advising that the closure request had been forwarded to the closures team to be actioned and went on to confirm that we did not want the credit amount to be to be funded. ONCE AGAIN NOTHING HAS HAPPENED. Then on the 13th of December we received an electronic statement advising us that we now have a credit of R118.55, after not having shopped at Edgars for months now. It appears that from other reviews it is totally impossible to close an Edgars account.
106 replies
Review Distribution
5 Star
7 (63.63636363636363%)
4 Star
0 (0%)
3 Star
1 (9.090909090909092%)
2 Star
1 (9.090909090909092%)
1 Star
2 (18.181818181818183%)