Swimming Pool Reparis

We had a pool put in about 1.5 years ago costing R85K, after completion we noted fine crack on the fist step. We reported and asked if we could have the repairs done in winter, with Covid and all it was understandable that it could not be done, however I started contact them again in July trying to get a date for the repairs, they promised before end August, then end September and now we are in October and still I have no idea when they are planing to do this.