Shocking Service and Customer Service

Worst service ever received from a restaurant I've been to. Being in the Hospitality Trade for 19 Years for a manager or cashier to treat their customers the way I have been treated last night 25/08/2025 is totally unasked for and unacceptable. This is the second time I'm experiencing this type of service at the fast-food outlet. I placed an order on WhatsApp @ 17h50. They went online numerous times and just do not reply or acknowledge the order. I started phoning them at 18h00 to confirm my order. I phoned almost 30 times, and no one answer the telephone, but they are online on WhatsApp.

At 18h45 i was beyond lived and got into my car and went to the store, just to fine +/- 7 people waiting for their orders. As I got out the car I stood at the door and phoned, they look at the phone and just continue ignoring the incoming call. Another gentleman walked in as well and told them his is calling the last 30 minutes and no one answers, and he also placed an order on the WhatsApp line without any success. We just received a ****y answer from the white lady that was way too busy counting money that they are busy and stopped taking orders at 18h10.

How can this be allowed. Your times stated that you are open till 19h00 but you stop taking orders at 18h10 because you are busy. Just imagine the amount of customer you lose due to this attitude and behavior of the staff in the shop. I can tell you what the issue is here, they want to leave at 19h00 and go home and not close the shop only at 19h00. This was the same person that I had the same incident with in April 2024 and reported it to the Thats Fishy Head Office EC and are still waiting for management and owner's feedback. I will NEVER recommend this franchise to anyone in my industry