No service! Shocking!

Shocking! Please don’t book your special celebration at Alba! I booked for our 7 year wedding anniversary 1 September, even received an email day before to sign the indemnity. Arrived for our supper where I had to call the office to find out the boat is not on the water!!!! The lady was not even apologetic, said I must of received the cancellation email. It is 9 days later and after phone calls, emails and follow ups from my side NO REFUND! They keep telling me the refund is in process. We had to spend more money just to have supper and selvage what is left of our anniversary. They refuse to reimburse me for the dinner and still waiting on the refund. They keep telling me I can come for dinner for free when I can. With this bad taste in my mouth I can’t imagine ever setting foot in the boat, I actually feel scammed. R1390 poorer and nothing to show. Our anniversary was ruined and still no manager has called me after requesting twice. Please don’t waist your money to book on this boat. Waiting on my refund....