Appliance Repair Center Fairways Cape Town -Weird company, wouldn't go near them

If I could give this company a negative star I would. What a weird and thoroughly unprofessional set-up they have.

I lodged a request for service to repair a fridge through their website -www.appliancerepaircentre.co.za. (Appliance Repair Center Fairways Cape Town.)

The next day I received an email saying they could help and asking when I would be available for them to send a technician.

I rep**** immediately that there was someone available all day - I received no reply. A day and a half later I e-sent my e-mail with two question marks at the top -"??" i.e. are you going to reply to me and let me know when you can send someone? I then received a weird series of WhatsApp messages on my phone starting with asking if I "was ok" and "you seem agitated" "we don't want to insult you" with me replying each time I simply want to know "if and when you can assist" and stating that I was not insulted, I just want an answer.

The messages (riddled with grammatical and spelling errors) grew weirder and weirder with them then saying they can't send a technician to me because they would be "concerned for the technician's safety" and accusing me of being "agitated and aggressive". (I have retained the conversations on my phone as proof that at no stage did I ever show any signs of being agitated or aggressive.) If this is how they interact with prospective customers, then I'd hate to see what would happen once they actually (if ever) pitch up to do the work?

I asked for an apology for their accusations and they were not interested in doing so but sent a half-baked version of saying "sorry but...." i.e. no real apology.

I have consequently taken the step of posting this negative review to warn any others who might get taken by this act.

Definitely one to avoid, wouldn't touch them with a barge pole.