BAD service at The Baths, Citrusdal

The area and guesthouse were excellent. What a pity the reception staff and the restaurant is a massive big let down. 3 Weeks before my arrival I phoned the restaurant to ask them to forward me a copy of the menu. I had to decide upfront if I will braai or eat in restaurant. According to the person who answered I could get it on their website and Facebook page. He was informed it was not available on these platforms but he insisted that it was. Also I ask him the time the restaurant will close and mentioned the date and day to him. 20h00 the kitchen closes for orders and 21h00 the restaurant close. At arrival the person at reception informed me without asking him that the restaurant orders close at 17h00 and the restaurant at 18h00. When I told him it is different from what I was told, he got an attacking personality and very rude informed me that he was correct with his information. At 16h25 we arrived at the restaurant. When my wife placed her order, a chicken salad, the waiter informed her that it will be served in a box. I ordered a 200g fillet but was not informed that it will be served in a box. We then accept the situation that her salad for some strange reason is served in a box. While waiting for the order the waiter brought our forks and knives. Very high quality cutlery that normally used by 5 star hotels. What a disappointing surprise. He arrived with 2 fomolite boxes and a plastic container with my sauce. My 200g fillet was not bigger than 100g. At the house there were towels, large and small but what a further surprise. No body lotion or soap to wash with. The next morning when I handed the keys back I was informed as my house is "self catering" they do not supply any form of soap. Also I was informed that this was communicated to me with the booking call. When I said no such information was given to me, the girl at reception said that they always mentioned it with the booking call. Once again when I denied this information was mentioned she got angrily hostiled with me. I have been to many "self catering" overnight accommodations and NOWHERE any type of soap was NOT supp****. Self catering means that you do cater for your own food. Why did they supply towels, oven, microwave, cutlery and crockery etc then. That evening at the swimming pool ALL the quests complained about the same as above. Even outside the resort everybody complaint about the UNDER SIZED STEAKS. This is apparently the norm there NEVER NEVER AGAIN I will recommened The Baths in Citrusdal to anybody.