Poor Service and has my full amount for holiday booked!

Good afternoon

About 1 month ago I paid my holiday in full to go the the Baths Natural Springs. I have sent an email 2 times in the last 2 weeks to advise that I need to change my date as the booked date was no longer possible. I sent to all 3 different email addresses that they provided to me.

I am yet to hear from them. I am not very impressed with the service. Their delay has already caused me to miss out on an ideal date for me. They never call you back. I always have to call them and chase after them. Please can this resort who has my money assist me with changing my date?

kind regards