AO
Angela O
Active since May 2019
8
Reviews
0
Industries
Reviews
8 reviews65 months ago
Not refunding money after a long period. Not replying to emails!
Good morning I am a regular Takealot shopper but recently decided to give Loot a chance. Since then I deeply regret it. Firstly they withheld my delivery because they were waiting on one or two items. I had to call in and request what was going on as i was not aware for the reason of the delay. I then advised they send what they have in the interim instead of holding up the entire order. Eventually it all arrived. I then a logged a return for the one item and then a week later I had to log another return. It's been a month now and Loot has still not refunded my money. Is this lawful, why is my money not reflecting in my account after this long. The customer service is poor. Please refund my money!
0 replies
68 months ago
In breach of contract!
Good day We recently upgraded our account from 10/10 to 100/100 and till date it has not been done, yet we are paying for it. Our speed jumps between 10 and 20 up and down. I have made Vodacom aware of this and till date since last email to Reyaad have not heard back from him? At no point have they even bothered to pick up the phone. How on earth can you charge us then not provide the upgrade, furthermore how can Vodacom take this long to resolve it. Please resolve asap! Correspondence below! Angela Scott <angelascott0309@gmail.com> Attachments Wed, Sep 2, 8:12 PM (6 days ago) to 0821904 Good evening Please note we have migrated on to 100 / 100 line as of 1 September and we are not even on 20 / 20. Please advise what is going on as we are paying for this expensive line which is non existent right now? regards Angela 0716088658 ---------- Forwarded message --------- From: Angela Scott <angelascott0309@gmail.com> Date: Wed, Sep 2, 2020 at 8:09 PM Subject: To: Angela Scott <angelascott0309@gmail.com> Angela Scott <angelascott0309@gmail.com> Sat, Sep 5, 11:05 AM (3 days ago) to 0821904 790****235083 On Sat, 05 Sep 2020, 09:59 , <0821904@vodacom.co.za> wrote: Good Day Kindly be advised to send us the MAC address, ID number or Sales Order (SO) number to further investigate your Vodacom Fibre to the Home query. The query will go into a closed not resolved status , please email requested info to 0821904@vodacom.co.za for further investigation. Regards Reyaad FTTH Support Vodacom Fibre to the Home 082 1904
159 replies
70 months ago
Furious and Disappointed / Lied too!
Good morning I am absolutely furious with One Plan Pet insurance. A couple of months ago I switched from Petsure to One Plan because we had taken medical insurance with One Plan so it made sense to move our pet insurance over. Furthermore what they advertised appeared to be value for money. So I didn't see the harm. Upon me enquiring with One Plan, I asked various questions as to what was covered to ensure that I wasn't switching to be worse off with our pet insurance. One of my questions was do you cover neutering should I decide to do it. The answer was yes! And no further details was advised upon that. Not long after that we acquired another dog and added her as well. So we have 2 dogs insured with them. Well since having a second dog we decided it would be best to have our boy neutered. I loaded my claim to visit the vet and went. Unfortunately the One Plan insurance only allowed for R1200 for a vet visit and so I had to pay in the difference. A couple of days later upon loading my invoice we receive a call from One Plan Pet requesting us to refund them almost R500 as us taking our dog to the vet to be neutered was considered as "routine care". You know something we do regularly! I cannot begin to tell you how robbed I feel and how lied to I feel. I was told something just so that I could sign up. Firstly how can I be paying for insurance to be covered to go to the vet and then not even covered. Instead be told that sorry, we will rather max out your routine cover than pay this from the visit vet fund and then when you visit the vet again for routine care such as teeth cleaning etc. we will reject your claim because you depleted your routine care already. Does this sound like fair practice or an institution trying to help its client. Or does this sound like an institution trying get out of paying wherever it can and manipulating clients especially who are not qualified in the field? Since signing up both my dogs OnePet has already made the money back from what it cost me to take my dog for the procedure, so why are you *****ing me over?? I would like this matter reassessed and my money paid back to me. If i'm paying a premium each month to have cover to go to the vet and your cover says you will pay up to R1200 only then you should honour that. It's bad enough that in most cases R1200 is often not enough and most of time your client still has to pay in. This plan is not looking out for my best interest or my dogs. I'm better off just taking my premiums every month and saving it for the occasions that I need it for if this is how you handle your business. Very disappointed and angry client!
210 replies
76 months ago
Connection taking forever and Frogfoot provides no clarification!
Good afternoon It had been 4 months since Frogfoot have dug and installed cables in our ground for fibre however we are still not live in Ruchill Road Diep River. Please can the CEO explain what the heck is going on because the people in sales and the call centre at Frogfoot can never give proper feedback as to when we will finally be able to have internet again. The service hasn't even begun and already its terrible. Please someone advise as to why connection is taking 4 months and longer.
0 replies
77 months ago
Theft and breached of contract
Good day Currently Telkom has provided us with no internet for almost a week yet have taken our money. Why on earth is it taking them so long to resolve our connection within the Diep River area. This is such poor service and theft at it's best. Can Telkom please resolve our issue.
0 replies
79 months ago
Overcharging Online customer
Good morning In July 2019 I placed an online with order Clicks and none of my discounts went through upon checkout and payment. I then contacted the customer care line immediately to advise them of what just happened. They said there was an online problem and they are attending to the matter and will get back to. I have called in 2 times since then and Clicks has still not refunded my money nor had the decency to even contact me. I order with Dischem as well online and must be honest, their service is amazing. I would expect so much more from Clicks considering they have been around so much longer. Please can Clicks refund my money they took from me or should this be classified as theft? Very unhappy Clicks customer
0 replies
84 months ago
Poor Service and has my full amount for holiday booked!
Good afternoon About 1 month ago I paid my holiday in full to go the the Baths Natural Springs. I have sent an email 2 times in the last 2 weeks to advise that I need to change my date as the booked date was no longer possible. I sent to all 3 different email addresses that they provided to me. I am yet to hear from them. I am not very impressed with the service. Their delay has already caused me to miss out on an ideal date for me. They never call you back. I always have to call them and chase after them. Please can this resort who has my money assist me with changing my date? kind regards
0 replies
84 months ago
Shocking Service from Worksheet Cloud!
Good afternoon About a week ago, I tried to log into my Worksheet Cloud profile to print some revision worksheets for my daughter for a test she had the next day. Unfortunately I was inserting the incorrect details. I then proceeded to the option of requesting new log in details however it kept on giving me an error and as a result no new log in details were sent to me. I then could not print anything for my daughter even though I am paying for this service. I then tried yesterday to receive login details on the website thinking it would work this time as it had been some days however it was still giving me an error. This is now days that I cannot access new log in details. I then decide to call Worksheet Cloud and got through to Samantha who advised me I should hear from someone within 2 -8 hours. Tuesday has come and I have made an additional 2 phone calls and still no feedback from Worksheet Cloud or any sort apology or explanation as to why the website is not working in regards to new login details being sent. This is very frustrating and disappointing as it is exam time and the I am paying for a service which I have no access too and further more the company has no sense of urgency toward my situation. Who is running the show there and what is the problem? My money should be refunded if I don't have access!!! I am shocked at this service which I signed up for. regards Angela
56 replies
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1 Star
8 (100%)