Sub par hotel at 5 star rates

I stayed at The Bay hotel in Camps bay in May 2021 for two weeks. The room wasn't cleaned properly when we arrived, the shower wasn't cleaned properly during our whole stay. I had to request bottled water for the room every day, if I didn't request, I never received. My brand new toothbrush was dropped and broken by housekeeping, and when I complained, nothing was done. Even upon placing my towels in the bath, they were not replaced by fresh ones, I had to request at reception when I wanted fresh towels. During my stay, there was never any hot water, eventhough I complained at the front desk. At the premium price I paid for my stay at this hotel, I got sub par service which made me move to a different location for the remainder of my holiday. I really wouldn't reccommend this hotel.