Very poor service

I am truly disappointed with the service, or lack thereof, that I have received from the Beauty Bar on Windermere road in Durban. I have been trying to book an appointment for a few days now and I keep getting told they cannot confirm an appointment will check their bookings (everyday) and that someone will get back to me. This is however strange because I don't get asked for a call back number and no one has gotten back to me. They have been extremely rude and unprofessional and I hope no one else receives the treatment that I have received.