Concern about Discount and Goodie Bag at Beauty Box, Lowveld Mall, Hazyview

Dear Beauty Box Management,

I’m writing to express my disappointment with the opening of your store at Lowveld Mall, Hazyview. On November 13th, I was informed that the official launch with a sale would be on November 15th, and the first few customers would receive a goodie bag. My friend and I were the first two customers on the 15th. We shopped expecting a R350 discount on purchases over R1000, but at checkout, I was told it only app**** to cash payments (I used a TFG store card). This restriction wasn’t communicated upfront, and I wouldn’t have shopped if I knew.

I was also told the goodie bag hadn’t arrived and was asked to leave my contact details, but I haven’t been contacted. Reviews from other customers in smaller cities like mine show inconsistencies in the bags received, with some (from larger cities) reporting better offerings. The lack of response to these concerns is disappointing and raises questions about fairness, especially for rural customers.

My requests: 1. Clarify the discount terms. 2. Provide an update on the goodie bag. 3. Address this issue and ensure transparency.

I supported The Beauty Box as a trusted TFG brand, but this experience has been unsatisfactory. I hope for a prompt and amicable resolution.

Regards, Nozipho Shabangu 0722366628