Horrible client service with ************ operational processes.

I would like to express my utmost dissatisfaction with regards to the service provided by the staff of Beekman Managed Portfolio. After being invited to attend a presentation I got interested in buying one of their property investment products, and I was made to pay a deposit of R36 600 at application stage (which was the first redflag because application was not even submitted yet). They worked on the same application for three months, and made me submit bank statements 3 times in those three months, since it became a requirement for me to do as each month ends.

Eventually they did not approve my application (and I am glad they did not). However, the agent then said I could not even get my deposit back. But I ignored that because I am not stupid and reached out to their head office to request for my money back.

Firstly, they acknowledged my case and went and engaged the agent that had dealt with me at sales stage, who then **** to them and said we were considering an alternative product. They bought into that nonsense without checking with me until I made a follow up about 2 weeks later, where they then confirmed that they were under the impression that I am considering another product which meant I did not need my money back. I then assured them I never had any consideration of anything and was only expecting my money back, which they then made me put it in writing so that they push for the processing of my refund.

Few days later, they sent a refund form which I filled and sent back and they made a commitment that I would have my money in my account by the 15th December 2025. Which did not happen, and on the 22nd December I called for a follow up and I was then told that it is with Finance department, who closed for the holidays. Which was really an insult to me because I had gotten the 15th as a deadline from them.

On the 12th January 2026, I called again for a follow up and I was told that the account department (which I assume is the Finance department I was told about in December 22nd) had a backlog so they are yet to process my refund so I have to wait for the rest of the week, which ends on the 16th January 2026. When I requested to speak to the senior, the consultant (Princess) told me that protocol does not allow that and they can only ask them to call me back. Protocol! So they have protocol I have to respect while they could not meet their own SLA they had given me of the 15th December 2025. It’s just disgusting that there is even that audacity of telling me about protocol while clearly they can’t even follow their own policies themselves (SLA was breached). I therefore want to alert potential clients of what they would susceptible to if they opt for any business with these guys. Absolute abomination!!