COMPANY TAKES BACK DAMAGED AND GOOD PRODUCTS WITHOUT COMPENSATION

On the 13/09/2025 I lodged a complaint with Michaella in Durban. The requested me to submit pictures on the product on whatsapp which I did. I was a four pack of Super C Original Flavored drinks. I was asked to submit the various codes on the bottom of the cans. I was finally informed that a courier company would be collecting the items. Towards the end of September a courier company collecting the empty tin plus 3 full tins. On the 29/11/2025 I queried as to feed back. On the 30/09/2025 I was asked to confirm the receipt of a coupon. I responded that I had not received anything. On the 15/10/2025 I again queried progress in this matter. I was informed the the lady from the coupon bureau that she had sent it through. I then requested to what address/cell had it been sent to. Once again no response. I have tried contacting Michaella on a few occasions leaving messages which she never returns. It is now the 05/11/2025 I have had still not received a coupon or further response from the company. I have even tried to contact the local representative through the outlet where I purchased the item also without success.