RUDE, DAYLIGHT ROBBERY

We had an awful experience at the Big Red Barn this morning. There are electronic go karts from NINO’S ADVENTURES. They charge R150 per child (which is DAYLIGHT ROBBERY) for a 10min ride on the karts. There are buttons on the kart that makes car noises and my son (4years old) accidentally pressed the wrong button which switched the kart off. He was only 2min in which means he had 8mins left. The lady who manage the kart rides simply told us that the ride is over and if he want to continue we have to pay R150 again for a new token! She even had the audacity to raise her voice at my son telling him it is his fault and he wasn’t supposed to press the button.

At this point it wasn’t even about the money anymore but personal. This woman refused to give a new token because of an honest mistake, she raised her voice at my son, she even had a bad attitude towards me and my husband. There is no management skills, and a lack of handling issues professionally. What is worse, the owner of Nino’s Adventure refuse to give his/her number (they even scratched the number out on the business card) because oft the number of complaints.

We as a family will never visit The Big Red Barn again. If you care about you customers you will not allow organisations like Nino’s Adventures on your premises who blatantly rob people. The fact that The Big Red Barn is aware of all the complaints and have not done anything about this is shocking.