Substandard Service

My partner and I checked in at 19:30, we were advised that the kitchen closed at 20:30 so we rushed dropped our bags off in the Room 24 and returned to the restaurant. Upon on arrival at the restaurant there was no one to set us, so we randomly chose a table that had been set. The waiter eventually decided to take our order, we requested Steak and Chips.. When the steak arrived, it was over cooked as we specified that it should be Medium Rare, it was well done. We then sent this back, waited another additional 20 minutes for the food to arrive, which was better than the first batch we ordered. During our meal the electricity shut off, supposedly cause of load shedding so here we are sitting in complete darkness waiting for the Generator to kick in. After about 4 minutes the lights went back on. We then paid the bill and decided to go the room and relax. When we arrived at the room it was pitch dark, we couldn't even see the steps to the rooms. Luckily we had a torch in the vehicle. When we opened the door we discovered there was no electricity in the room, We tried to contact reception but the emergency numbers provided did not work. We requested a refund, but was declined