Blue train not "a moving five-star hotel-on-wheels" as advertised

Disappointing, no wow factor, no value for money (especially if you pay in Rands). The train was delayed by just over an hour leaving Pretoria. The chef, catering staff were fabulous, food was good, high tea was not high tea instead tea & cake. Our butler was not very visible. No entertainment on board except on the one night there was a Saxophonist, he was good and created a party vibe. The train manager did not look for excuses when we brought up certain issues to his attention instead, he listened and tried his best to please the passengers one example, the train ran out of Amarula and he promised to "make a plan" and he did, he arranged for it to be delivered to the train at the next station. The 3hr excursion to the Big hole in Kimberly was good. The train is advertised as "a moving five-star hotel-on-wheels" but it did not live up to this expectation. In my opinion they are struggling after COVID and thereafter being suspended due to derailment and a fire and might be cutting "corners".