Good products but customer service is dismal

Customer service is truly dismal. Staff often disappear behind the counter for minutes on end. The majority of the floor staff is unfriendly and don't seem to want to sell you anything. They do not respond to emails if you try to place an order remotely but then also seem as if they don't want you in store because of COVID regulations. Customers are asked to reverse their vehicles into the workshop area (past the sign that says no customers allowed beyond this point) in order for the staff to load your purchase when you can come to collect it. When there are other customers in the bay, they don't bring your purchase out and you are forced to wait indefinitely until the previous customer leaves the designated area, even though the parking bays are right next to the area. The staff also didn't ask a customer if he could move his vehicle when he spent at least 15 mins securing the wood at the back of his bakkie after they had loaded it. There is ample parking space close enough for customers not to have to block the work flow after they have received their items and the staff just ignore any requests to assist.