Security incompentancy

<p style="margin: 18.75pt 0cm 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;">To whom it may concern. </span></p> <p style="margin: 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;">On Monday, myself, my boyfriend and a couple of friends went to the boardwalk. We had a few parcels that my boyfriend and I handed in at the security desk in the casino and received a ticket for our parcels. We spent about 30 mins inside the casino. As we about to leave my boyfriend and i made our way to the security desk, where i gave the security the ticket in return for our parcels. We did not receive everything. There was one packet missing. We asked the security "Mila" where the other parcel is, he claims that our friends fetched it on our behalf. My argument is this, how could the friends that Mila claimed fetched the other parcel be given anything without producing a ticket to him. In other words I could have left my bag at the security desk and they would just give it to anyone that claims he/she is my friend without a ticket? And to make matters worse he gives me an attitude. This is really pathetic and very unprofessional that from a security company. I demand that the manager of the boardwalk resolves this issue and give me feedback ASAP as to how they will reimburse me for the missing parcel or i will take this matter further.  Cause this is unacceptable and that from a well know entertainment and tourist attraction place. If you could please call me on my cellphone regarding this matter before the end of the day, I will appreciate it.  Thank You</span></p> <p style="margin: 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;">Kind Regards</span></p> <p style="margin: 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;">Leilani Williams</span></p> <p> </p> <p style="margin: 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Verdana','sans-serif'; color: #555555;">082 488 9043 </span></p>