Bad service received at The Boer and Butcher Haasendal

We went to Boer and Butcher Haasendal last night,our night were supposed to be a celebration, however it turned out to be the total opposite.We arrived at the restaurant at 18:30.Prior to this,I have made a reservation the morning already.We were not welcomed to our table and staff were not friendly at all upon arrival. Our waiter Thomas came to take our order for drinks,I must say he was the only one that was friendly.Our drinks arrived, however the beers were not cold and tasted as if it's expired.We informed the staff,and a lady named Marlene arrived at our table.This was the same lady that came to ask if she can take our menus on the table,because they were running short on menus! Marlene told a lady at the table that she cannot change her beer, because she drank already to much of it,but the way she said this was somewhat upsetting!After the drinks,we ordered food,but our food only arrived before 9.Our kids were hungry and there were just no act of urgency among the staff.One lady came to our table more than an hour later to apologize as they were short staff the evening.Why was this not mentioned when we arrived at the restaurant that the waiting time will be longer due to staff issues?By 20:30 we haven't yet received our starters of which we have order more than an hour ago, we informed the waiter to cancel the starters as this was meant to arrive at the table before our Main meals.Very unhappy with the service received!!