The rosebank mall place apartment ****med me!

The rosebank mall place, an apartment ****med me on the 24th of April. I came across their profile on booking.com, I sent them a message via booking.com asking if I can check in at 11am and they rep**** saying yes I can. I went to booking.com reserved the place and made payment. After making payment I called them to tell them I’m on my way what would they need for early check in and they man that answered the phone said they don’t check do check in at 11am. I asked how cause I have a message from them confirming I can check in at 11am, they man hung up the phone at me. I went to back to booking.com cancelled the booking and requested for a refund because they made me make payment only after to deny that they don’t do early check in. To date, they have not refunded me. I’ve been calling the rosebank mall place apartment on +27 (78) 017-6661 almost everyday because the man already knows my voice when he picks up the phone he hears my voice he drops. Yesterday I called in and a lady answered after I explained my story to her she also hang up on me. Never ever book in that place cause they ****mers, booking.com is also promoting these ****mers on their website and app!