The Box Fashion took my money.

I have lost my money to this Box Fashion scheme. I spoke to the sales agent and even explained to her that I did not want this. She told me I must provide an account that I was not using, which I did. Unfortunately, there was money in that account, and it was debited. I called and spoke to this lady, stating that I was not interested from the start. She said they do not give refunds and that I must take two months to rethink if I want to continue. After those two months, I was debited again. I called again, explained once more that I was not interested, and demanded my money back. She again told me there was no refund and that my money would be in my account, and I should buy anything I wanted online. I did check, and the R1,348.50 was reflecting, but I have found nothing that interests me. i still want my refund.

I hope i get advice on how to get my money after all this months, or i will lodge a case with ombudman to get my refund.