Poor and unfriendly service overall except for the Spa

We arrived at the hotel the security refused to let us in and drop our luggage while all the other people were allowed to drop their luggage before going to the parking , reception weren`t friendly at all,we didnt get the room we booked, upon arrival at the room the curtains were dirty and tv remote didnt work, we had to call reception 4 times to check the remote after the 4th time they actually responded.The next morning we called for A iron and again we had to call twice. I also dont know whats the use of the telephone in the rooms if there is no short codes to call? The basin in the bathroom with a prop that doesnt fit the bath or the basin so couldnt take a bath,had to shower .

The Spa staff were friendly and had the best experience of our trip at the spa though.