Kak service

So I made a booking on the 8/9th of November with a guy named kwanila who apparently doesn't work anymore. However the booking wasn't made. But he sent me a confirmation email stating that he made a booking but the mail was in my spam box which gets deleted automatically and now I can get the mail. However I phone the hotel to find out of the booking is still confirmed according to me a female named tembie says no. So now I am a little edgy caus ei have made plans to put in leave and other reservations. Tembie says however she will sort it out and send me a mail to confirm after waiting 30min for the mail stating that the booking is confirmed I phone to find out a guy answers and says he'll get tembie now as he does that she comes on and asks who it is etc. And then puts the phone on hold and I waited a out 6min and then I canceled the call. What pathetic service. Service delivery is down the drain.