Rude receptionist!

I was truly appalled by the service I received at reception at The Capital Mbombela. I had driven all the way there to arrange a pleasant weekend - staycation which was booked months in advance and was met with rudeness and disrespect from the receptionist. I asked for early check-in for the following day, but she rudely informed me that there were no bookings Thursday at the penthouse, and that I wouldn’t be able to get early check-in should anyone check in. I requested that she gives me a call in the morning to confirm if my request could be granted , so I make necessary arrangements , but she had the audacity to tell me that I wasn’t the only client and that I needed to call her and find out, she has million other things to do and she’s the only one on duty. How’s that my problem? She even said that if I couldn’t do that then there was nothing she could do. When I drove all the way to make the arrangement? Is this how the capital treats its customers?