The Capital Mbombela
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
The Capital Mbombela
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|3 Reviews
Jul '25 - Jun '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencetM
thandeka M
1 reviews | Active since Jan 2020
3 Mar 2026, 10:13
Bad experience from the manager
Good Day, I trust you are well. I have been meaning to write this email; however, due to my workload, I had to postpone it. I visited your facility on 26 December 2025 and checked out on 1 January 2026. I would like to take this opportunity to commend you on your excellent and comfortable facilities. I truly enjoyed my stay. The ladies at reception were exceptionally professional, courteous, and welcoming. Their service was greatly appreciated. However, there was one unfortunate incident that negatively affected my overall experience, which I believe should be addressed to prevent similar occurrences in the future. I booked a New Year’s lunch for my son and myself. At no point during the booking process was I advised that a table reservation was also required. Had I been informed, I would have gladly reserved a table in advance, especially considering that I was already a guest at the hotel. Upon arrival at the restaurant, I was allocated a table that was far from the main dining area. I politely requested to change tables. The manager on duty, Mr. Mxolisi, refused my request, which led to an unnecessary disagreement. I explained that I had not been informed about the need to reserve a specific table and was simply requesting reasonable accommodation. Unfortunately, he remained unwilling to assist, which created an uncomfortable situation. Fortunately, another manager (a lady whose name I unfortunately did not obtain) intervened promptly. To my surprise, she resolved the matter within minutes and allocated us a table of our choice. Thereafter, we were able to enjoy the New Year’s lunch pleasantly. I respectfully suggest that, in future, relevant personnel be placed in positions where they can effectively assist guests and handle concerns professionally. Situations such as this can easily escalate and detract from what should be a relaxing and enjoyable experience. As guests, we choose to spend our holidays at your establishment to rest and unwind from daily pressures. While I appreciate that challenges may arise, a manager’s role should be to resolve concerns calmly and efficiently, rather than contribute to guest discomfort. I trust that this feedback will be taken constructively and used to improve service delivery going forward. Thank you for taking the time to consider my feedback.
Helpful (0)
|Replies (0)tM
thandeka M
1 reviews | Active since Jan 2020
3 Mar 2026, 10:13
Bad experience from the manager
Good Day, I trust you are well. I have been meaning to write this email; however, due to my workload, I had to postpone it. I visited your facility on 26 December 2025 and checked out on 1 January 2026. I would like to take this opportunity to commend you on your excellent and comfortable facilities. I truly enjoyed my stay. The ladies at reception were exceptionally professional, courteous, and welcoming. Their service was greatly appreciated. However, there was one unfortunate incident that negatively affected my overall experience, which I believe should be addressed to prevent similar occurrences in the future. I booked a New Year’s lunch for my son and myself. At no point during the booking process was I advised that a table reservation was also required. Had I been informed, I would have gladly reserved a table in advance, especially considering that I was already a guest at the hotel. Upon arrival at the restaurant, I was allocated a table that was far from the main dining area. I politely requested to change tables. The manager on duty, Mr. Mxolisi, refused my request, which led to an unnecessary disagreement. I explained that I had not been informed about the need to reserve a specific table and was simply requesting reasonable accommodation. Unfortunately, he remained unwilling to assist, which created an uncomfortable situation. Fortunately, another manager (a lady whose name I unfortunately did not obtain) intervened promptly. To my surprise, she resolved the matter within minutes and allocated us a table of our choice. Thereafter, we were able to enjoy the New Year’s lunch pleasantly. I respectfully suggest that, in future, relevant personnel be placed in positions where they can effectively assist guests and handle concerns professionally. Situations such as this can easily escalate and detract from what should be a relaxing and enjoyable experience. As guests, we choose to spend our holidays at your establishment to rest and unwind from daily pressures. While I appreciate that challenges may arise, a manager’s role should be to resolve concerns calmly and efficiently, rather than contribute to guest discomfort. I trust that this feedback will be taken constructively and used to improve service delivery going forward. Thank you for taking the time to consider my feedback.
0
Replies (0)NM
NONTI M
1 reviews | Active since Jan 2020
20 Feb 2026, 01:35
Rude receptionist!
I was truly appalled by the service I received at reception at The Capital Mbombela. I had driven all the way there to arrange a pleasant weekend - staycation which was booked months in advance and was met with rudeness and disrespect from the receptionist. I asked for early check-in for the following day, but she rudely informed me that there were no bookings Thursday at the penthouse, and that I wouldn’t be able to get early check-in should anyone check in. I requested that she gives me a call in the morning to confirm if my request could be granted , so I make necessary arrangements , but she had the audacity to tell me that I wasn’t the only client and that I needed to call her and find out, she has million other things to do and she’s the only one on duty. How’s that my problem? She even said that if I couldn’t do that then there was nothing she could do. When I drove all the way to make the arrangement? Is this how the capital treats its customers?
Helpful (0)
|Replies (0)NM
NONTI M
1 reviews | Active since Jan 2020
20 Feb 2026, 01:35
Rude receptionist!
I was truly appalled by the service I received at reception at The Capital Mbombela. I had driven all the way there to arrange a pleasant weekend - staycation which was booked months in advance and was met with rudeness and disrespect from the receptionist. I asked for early check-in for the following day, but she rudely informed me that there were no bookings Thursday at the penthouse, and that I wouldn’t be able to get early check-in should anyone check in. I requested that she gives me a call in the morning to confirm if my request could be granted , so I make necessary arrangements , but she had the audacity to tell me that I wasn’t the only client and that I needed to call her and find out, she has million other things to do and she’s the only one on duty. How’s that my problem? She even said that if I couldn’t do that then there was nothing she could do. When I drove all the way to make the arrangement? Is this how the capital treats its customers?
0
Replies (0)BM
BONGINKOSI M
1 reviews | Active since Jan 2020
27 Jul 2025, 06:51
Not safe and not secured
My car got bumped in their premises at night, I woke up to report the situation by the reception and requested for the footage so that I can submit to insurance since the person who bumped the car is unknown, they are not willing to help and not willing to take this matter seriously, we only realise that these places are not safe and secure when we are faced with a situation. I’ll explain the full story on TikTok
Helpful (0)
|Replies (0)BM
BONGINKOSI M
1 reviews | Active since Jan 2020
27 Jul 2025, 06:51
Not safe and not secured
My car got bumped in their premises at night, I woke up to report the situation by the reception and requested for the footage so that I can submit to insurance since the person who bumped the car is unknown, they are not willing to help and not willing to take this matter seriously, we only realise that these places are not safe and secure when we are faced with a situation. I’ll explain the full story on TikTok
0
Replies (0)