TM
thandeka M
Active since Aug 2012
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Bad experience from the manager
Good Day, I trust you are well. I have been meaning to write this email; however, due to my workload, I had to postpone it. I visited your facility on 26 December 2025 and checked out on 1 January 2026. I would like to take this opportunity to commend you on your excellent and comfortable facilities. I truly enjoyed my stay. The ladies at reception were exceptionally professional, courteous, and welcoming. Their service was greatly appreciated. However, there was one unfortunate incident that negatively affected my overall experience, which I believe should be addressed to prevent similar occurrences in the future. I booked a New Year’s lunch for my son and myself. At no point during the booking process was I advised that a table reservation was also required. Had I been informed, I would have gladly reserved a table in advance, especially considering that I was already a guest at the hotel. Upon arrival at the restaurant, I was allocated a table that was far from the main dining area. I politely requested to change tables. The manager on duty, Mr. Mxolisi, refused my request, which led to an unnecessary disagreement. I explained that I had not been informed about the need to reserve a specific table and was simply requesting reasonable accommodation. Unfortunately, he remained unwilling to assist, which created an uncomfortable situation. Fortunately, another manager (a lady whose name I unfortunately did not obtain) intervened promptly. To my surprise, she resolved the matter within minutes and allocated us a table of our choice. Thereafter, we were able to enjoy the New Year’s lunch pleasantly. I respectfully suggest that, in future, relevant personnel be placed in positions where they can effectively assist guests and handle concerns professionally. Situations such as this can easily escalate and detract from what should be a relaxing and enjoyable experience. As guests, we choose to spend our holidays at your establishment to rest and unwind from daily pressures. While I appreciate that challenges may arise, a manager’s role should be to resolve concerns calmly and efficiently, rather than contribute to guest discomfort. I trust that this feedback will be taken constructively and used to improve service delivery going forward. Thank you for taking the time to consider my feedback.
0 replies
60 months ago
Ms Miya
I have purchased a Mazda CX5 at CMH Umhlanga. Firstly I would like to say thank you for the outstanding service I have received from Mr Noel Zondi the sale-man in New Cars Department. What a humble, down to earth and always find ways to assist and keep customer happy. Thank you so much Mr Zondi keep up the good work you are indeed representing the brand CMH Mazda very well. I had minor query with my seats. However, his Manager Mr Novi Naidoo managed to resolve the matter for me. It was the third time dealing with Mr Naidoo, since I bought my car all through these times Mr Naidoo has tried by all means to resolve my problems. Mr Naidoo from where am standing I have no doubts of your position Sir. You deserve it. You are outstanding and keep up with the good work. I wish CMH Mazda Umhlanga could also recognize your efforts and your input to their company. Customers need to deal with someone like you. Thank you so much you are indeed have all the qualities that define a Good Leader. Keep it up guys!!!
0 replies
60 months ago
Damaged goods
I bought a base and headboard with them. I have returned the the items for the 3rd time now. They kept of giving me damaged goods. Everything when I go there or call them they kept on promising me that they will deliver a good bed. I am no longer interested in their stories now. I only want my money back so that I can go and buy another base and headboard somewhere else. The bed has returned to the store 3times now. I bought this bed in November mind you and now it's May without a base and headboard.
0 replies
60 months ago
Faulty bed
I bought a bed for 8k and I complained about the bed cause is became flat on both side of the edges. They said they will log a my complain with the supplier but when I called they kept on telling one and the same thing. I cannot sleep on that bed at the memont cause it is very uncomfortable to sleep in it. I own two beds which I bought 11 and 7 years ago but I have never had problems with them. The bed is too expensive for me to this ****py. I want urgent attention I waited for 14 days and it has lapsed now and no answer and feedback
0 replies
61 months ago
No answer at the call centre.
I have booked my 9 tickets with British Airways. I need to add the minor child to the booking. At King Shaka they said they cannot assist me I need to call the call centre. I call the call centre everyday since from last week and hold more than two hours no one answers my phone. I am so frustrated I wish someone could call me to arrange my booking or British airways could do something about their call centre its a nightmare to call them.
0 replies
68 months ago
Mweb Router Account No. 64085674
I have signed up for Mweb fibre. Got the delivery of my router but it doesn't work. I called them several time without getting any joy. They make you hold a very long time. The router is not working but they have already billed me for the pro-rata share. I called Vumatel to check how is the fibre work and I was advised that my service provider need to sort me out cause on their side everything is fine. I am frustrated cause I have to work from home and nothing is happening even Mweb support system they don't know how to assist you. The service light on the router is off and has been off since day one. I really won't mind to cancel everything and try other service provide who atleast knows what they doing cause according to me Mweb is clueless as how to assist us.
0 replies
128 months ago
Rude Waiter
On or about 7:30pm on the 17th October 2015 I took my 4 year old child to John Dory's. We ordered grilled hake meal and we served with fried hate when I am complaining about my order I was told that they dont serve grilled hake to kids. I told the Waiter that I always here almost every Fridays and I have never had to issues with grilled hake and we always order it. We decided to leave , their behaviour was rude and uncalled for as a customer I have a right to order and being served with what I want and like exactly the way I want it. We them went to Virgour and Verve , we received elite service we were served with grilled hake no questions ask no attitude. Behaviors like that they don't only pissed customers off but they also dent the franchise as well. I will never set my foot again to John Dory's. Thanks for spoiling my night!
137 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
5 (71.42857142857143%)