1 reviews | Active since Member
I Booked the hotel for a stay then altered my date which was accepted with a confirmation which I ultimately paid for, suddenly they called me to advice that they are fully booked since last year meaning 2024 and we are in 2025 April mind you when I made and confirmed a booking, my take is they wanted to accommodate Metro FM people since it's Metro FM Awards weekend on the 2nd & 3rd May 2025 thereby cancelling the loyal clients who have booked their stay long before the high demand by Metro FM awards event, I am so disappointed in them, though I am not complaining about the stay there as I had good experiences since I used this hotel and I will see when I check in on the 3rd May 2025 if the pressure demand from the big radio station hasn't gone to their heads to ill-treat the loyal clients irrespective of the event on the day or weekend. The lady demanded my email address to send me confirmatkon that they are fully booked which I declined and said to her, I have confirmation unless I get communique through my booking platform which will be contrary as my stay is paid up already :(