The Capita; Mirage Hotel Cape Town

I have lived in hotels for a large part of the last ten years. I took my wife to this hotel so we could spend time away from the daily grind.

It is hard to find a hotel that can offer such perfectly balanced and sincere service. Everyone, from the first contact security guard at the parking garage, to the reception staff at checkout predicted what we would need and provided the best service I've ever received at any hotel anywhere.

Hospitality staff can be annoying with false smiles and patronizing attitude. The staff at Mirage were kind, helpful, knowledgeable about services in their area, and most importantly knew when to offer assistance and when to give us our space.

We had freedom to move as we pleased (within Covid-19 rules), yet someone was always there should we need advice or directions or help with anything.

The hotel is situated very close to the CBD so there is the usual city noise, but the large glass doors isolated us from the sounds, and the convenient location was fantastic.

I cannot emphasize enough how impressed I was with the hotel and I will gladly stay there again.