I am extremely disappointed with the experience I had with the Deputy General Manager at The Capital Zimbali

I am extremely disappointed with the experience I had with the Deputy General Manager at The Capital Zimbali. His lack of professionalism and accountability was shocking, especially for a property of this standard. Rather than resolving concerns with empathy and urgency, his approach was dismissive and unhelpful, leaving me as a guest feeling undervalued and unheard. What makes this even more unacceptable is the way he speaks to his own staff — rude, demeaning, and completely out of line for someone in a leadership position. A manager should set the tone by showing respect and professionalism, yet his behavior does the opposite, creating a negative atmosphere for both guests and employees. I expected far higher standards of service and conduct from senior management at a luxury property, and this experience has left me deeply disappointed.