Unscrupulous business practices by Charterquest and Patience Mokondwa

I enrolled for CIMA studies in 2015 at this institute and I never attended lectures as I had a personal matter to attend to. I paid the full amount for tuition fees which was inclusive of lecture fees, case study exam fees and lectures, and CIMA exam fees. When I requested from Patience Mokondwa (COO) a full refund in 2015, she blatantly refused. It's been seven years now and I haven't received my R20k. Patience Mokondwa is still coming up with tactics when I engaged with her two weeks ago. I never even wrote any exams or tests yet Patience has the audacity to hog onto my monies. The exam fees for CIMA are usually paid to the Institute in the United Kingdom so that the student can be able to write the exam; in my case Charterquest chowed my money. The requisites for the Chartered Institute of Management Accountants (UK) are that a student first needs to pass all exams in order to be legible to write the Integrated case study exam; I never even wrote a single exam yet Charterquest refuses to pay my money back. It's been 7 years and I could have earned a substantial return on R20 000 had I invested my money. Patience is very unethical and greedy! People should stay away from Charterquest, it's a scam!!!