Unprofessional and totally unreliable

Horrific! I am absolutely appalled at the service. I gave the store a few garments 3 days ago (AND paid upfront) and was promised that the tailor will have it ready by Friday (in time before I leave for my holiday on Sunday). I arrived on Saturday morning to collect the garments, only to be told that the tailor had not even started!!! I was then promised that my garments would be delivered to my house before the end of the day, which they were not. Possibilly the worst dry cleaning and tailor service in Melrose Arch, Johannesburg!!! Totally unrealible and unprofessional.