The Cleaning Guys
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
-100
Recommended: Unlikely
May '25 - Apr '26
The Cleaning Guys has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked The Cleaning Guys across 3 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I asked them (Kyle) to come clean my headboard.He said no problem they can do so when I booked my job.Firstly, they pitch when they want and not the time you schedule.They arrived to clean the headborad hours late.The stains on the headboard were not totally removed on their "clean".Secondly when I booked for them to come Scotch Guard it they never pitched(could not find any Scotch Guard).I phoned Chamberlains myself and they had stock in Randburg which is near me?Eventually Kyle pitched up the next day and came to Scotch Guard it.When he sprayed the headboard all the stains came out.He said this was oil and there was nothing he could do about it.All the detergents they have tried have "failed"So, Kyle as a "professional" cleaning service why then tell me you can remove stains in the first place?He said he would "clean" it again if I wanted.I have decided not to.
1 reviews | Active since Jan 2020
I asked them (Kyle) to come clean my headboard.He said no problem they can do so when I booked my job.Firstly, they pitch when they want and not the time you schedule.They arrived to clean the headborad hours late.The stains on the headboard were not totally removed on their "clean".Secondly when I booked for them to come Scotch Guard it they never pitched(could not find any Scotch Guard).I phoned Chamberlains myself and they had stock in Randburg which is near me?Eventually Kyle pitched up the next day and came to Scotch Guard it.When he sprayed the headboard all the stains came out.He said this was oil and there was nothing he could do about it.All the detergents they have tried have "failed"So, Kyle as a "professional" cleaning service why then tell me you can remove stains in the first place?He said he would "clean" it again if I wanted.I have decided not to.
1 reviews | Active since Jan 2020
Needed Couches cleaned spoke to Kyle who confirmed a Saturday @ 13h00. His cleaning team never arrived. When I called him after numerous calls that were not answered he informed me that he forgot to schedule the appointment. He apologised, I gave them another chance for Monday @ 13h00. Monday no team arrived when I called him he informed me that they were running late and would be arriving . Another 45 minutes later, no team. I then cancelled the call out. What type of business runs like this with no communication to the customer. What a disappointment. Clearly a Mickey Mouse organisation
1 reviews | Active since Jan 2020
Needed Couches cleaned spoke to Kyle who confirmed a Saturday @ 13h00. His cleaning team never arrived. When I called him after numerous calls that were not answered he informed me that he forgot to schedule the appointment. He apologised, I gave them another chance for Monday @ 13h00. Monday no team arrived when I called him he informed me that they were running late and would be arriving . Another 45 minutes later, no team. I then cancelled the call out. What type of business runs like this with no communication to the customer. What a disappointment. Clearly a Mickey Mouse organisation
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