Absolutely horrid customer service

Absolutely horrid customer service. I had my first review removed for some reason, which is a bad sign, so I am reuploading. I ordered some presents for two friends' birthdays and was guaranteed delivery well before their birthdays. When delivery was a week late and I had no replies via email I started phoning and then eventually commenting on Instagram posts. My comments were deleted and I was ignored until I had to threaten to take legal action, upon when my order was fulfilled.