Digital experiance refuse to replace brand new, just opened faulty item

I bought six new Eufy cameras from Digital Experience. Because of the fact that they did not have all of them in stock, I could only take three of the cameras on 10 August and the rest were placed on back order, which I only received on 21 August. Because of this, I could only set them up later once I had all six cameras.

When I eventually opened the boxes of the cameras, one of them were not working at all. I contacted Digital Experience to get it replaced, but they dais that they will only be willing to send it in for repairs as I took delivery of them more than seven days ago (despite the fact that the camera is brand new and only just been opened).

This is shocking and the worst attitude towards customers I have come across.

So for anyone out there, please think carefully before buying things from this place because if you need fair treatment after your purchase, you will not get that from this crowd.